Refund policy

The Food Hub – Restaurant Policy

Welcome to The Food Hub. Our goal is to serve fresh, hygienic, and delicious food while providing the best possible experience to every customer.

1. Food Quality

  • All dishes are prepared fresh after your order is confirmed.

  • We use quality ingredients and maintain strict hygiene standards.

  • As our food is freshly prepared, slight variations in appearance or taste may occur.

2. Order Confirmation

  • Orders are processed only after successful payment or confirmation (where applicable).

  • Once preparation has started, cancellation may not be possible.

3. Cancellation & Refund

  • Orders cancelled before preparation may be eligible for a refund.

  • No refund will be provided for food that has already been prepared or dispatched, except in cases of incorrect or damaged orders.

  • If you receive the wrong item or your order is significantly damaged, please contact us within 30 minutes of delivery with clear photos.

4. Delivery

  • Delivery time may vary depending on traffic, weather, and order volume.

  • We strive to deliver every order as quickly as possible, but delays may occasionally occur.

5. Allergies & Dietary Information

  • Our kitchen handles dairy, gluten, soy, nuts, and other common allergens.

  • Customers with food allergies should inform us before placing an order.

  • While we take precautions, we cannot guarantee an allergen-free environment.

6. Pricing

  • Prices may change without prior notice.

  • Applicable taxes, delivery charges, and platform fees (if any) will be shown at checkout.

7. Customer Conduct

  • We request customers to communicate respectfully with our staff.

  • Any abusive or inappropriate behavior may result in refusal of service.

8. Privacy

  • Customer information is used only for processing orders, delivery, and customer support.

  • We do not sell or share personal information with third parties except where required to complete your order.

9. Contact Us

If you have any questions, complaints, or feedback, please contact us through our official phone number or email. We value your feedback and continuously work to improve our service.

Thank you for choosing The Food Hub. We appreciate your trust and look forward to serving you again!